Here at Choice Handles we offer a 30-day money back guarantee returns policy.
All returns are subject to the following conditions.
We must be informed within 14 days of receiving the items that you wish to return the them for a refund.
Item must be returned within the 30 days of receiving your order.
Items must Complete, unused and in there originally packaging and fit for resale.
The returns carriage is payable by the customer, we advise that you use a Courier or Postal service that provides Proof of signature and tracking information. We will not be held responsible for return goods lost or damaged in transit.
The following information must be provided in the package with the returned goods.
- Customer Order Number
- Customer Name
- Contact Number
- Product Codes
- Reason for return
We will credit your payment card account within 14 days of receipt of the returned product. An email will be sent to notify the customer a refund has been made
Please send all returns to the following address
Choice Handles / JTL Architectural Hardware Ltd
Unit 2 Mercury Units
Tir Llwyd Enterprise Park
Kinmel Bay North Wales,
Damaged/ Faulty Goods
We advise that you check your goods and notify us within 48 hours of receiving your order of any problems. Customer satisfaction is our focus and we will deal with the problem immediately to get it resolved
In the unlikely event that the good you have received are faulty, damaged in transit or incorrectly delivered please email firstname.lastname@example.org or call us on 01745 610060