Returns Policy
Returns Policy
At Choice Handles, customer satisfaction is our top priority. If you're not entirely happy with your purchase, we offer a 30-day money-back guarantee, subject to the conditions below.
Return Conditions
To be eligible for a return:
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Items must be returned within 30 days of receiving your order.
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Products must be unused, unopened, and in their original packaging, in a condition suitable for resale.
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Return shipping costs are the responsibility of the customer.
We recommend using a postal or courier service that provides tracking and proof of delivery, as we cannot be held responsible for returns that are lost or damaged in transit.
⏳ Note: Returns made after the 30-day period may be refused at our discretion. We reserve the right to decline any returns submitted outside this timeframe.
How to Return an Item
Step 1: Download and Complete the Returns Form
To start your return, please DOWNLOAD THE RETURNS FORM, print it, and complete all sections clearly. Accurate completion of this form is essential to identify and process your return.
Step 2: Place the Form Inside Your Return Package
Include the completed returns form inside the package with the items you're returning.
⚠️ Important: If a return is received without the completed form, it may be difficult to identify, which can result in processing delays or a delayed refund.
Refunds
After your returned items have been received and inspected, a refund will be issued to your original method of payment within 10 days. You will receive an email confirmation once your refund has been processed.
Return Address
All returns should be sent to:
Choice Handles / JTL Architectural Hardware Ltd
Unit 2 Mercury Units
Tir Llwyd Enterprise Park
Kinmel Bay
North Wales
LL18 5JZ
Damaged, Faulty, or Missing Items
Please inspect your items upon delivery. If your order arrives damaged, faulty, or with missing components, contact us within 7 days so we can resolve the issue quickly.
Note: Items returned as damaged without prior notification may not be accepted. Please ensure you reach out to us before sending any damaged goods back, so we can advise on the appropriate next steps.
We're here to assist you and ensure your issue is handled promptly and professionally.
Contact Us
Email: sales@choicehandles.co.uk